FAQs
I see you are based between London and Cape Town, do you still sell in both UK and South Africa?
We are working on setting up our London sales platform. We still have a studio space in Cape Town and we can make up an order for you to be shipped so pop us an email for international shipping info at ulgistudio@gmail.com and we'll get that sorted for you. Otherwise you can order online and for our Cape Town friends, you can find all of our stock at The Strangers Club in Greenpoint.
I would love to send one of your products as a gift, is it possible to send it to someone else?
Yes of course, please just let us know who you are sending it to and we will leave them a note from you. We love gifting, so we promise to make it extra special!
When will I receive my order?
UK Delivery:
Delivery times vary depending where in the UK you are based but all orders are processed and shipped within 10 working days of ordering. We work on a made to order model and so all candles are made accordingly. Ultimately your package shouldn't take longer than 15 working days, but if it does and we haven't gotten hold of you to let you know about a delay, then please drop us an email at ulgistudio@gmail.com and we will get back to you tout suite.
EU and US orders can take approximately 2 weeks.
SA Delivery:
Delivery times vary depending where in South Africa you live but all orders are processed and shipped within 5-7 working days of ordering. We work on a made to order model and so all candles are made accordingly. Ultimately your package shouldn't take longer than 10 working days, but if it does and we haven't gotten hold of you to let you know about a delay, then please drop us an email at ulgistudio@gmail.com and we will get back to you tout suite.
Do you offer collection?
London:
Sure thing. We are based in North London, pop us an email or a DM on Instagram and let's see if we can sort something out.
Cape Town:
Unfortunately not at the moment, we ship domestically with the Courier Guy, whom we trust wholeheartedly with your parcel.
I've just received my parcel but one of the items is damaged.
Gosh, sorry about that, that is not ideal. Please send us an email with photos of the damaged item(s). We do everything we can to package your purchases securely, but sometimes accidents happen in transit so we'll sort it out asap.
Your 'About' says based between London and Cape Town, what does this mean?
One of our makers is based in London and the other in Cape Town, meaning we have an online store in London and stockists in both cities as we have a studio in both. Ulgi friends, if you are unsure of anything or just want to double check where you can purchase a candle, pop us an email at ulgistudio@gmail.com
Do you ship Worldwide?
WE ARE WORKING ON IT! We are based between Cape Town and London and so in theory we can ship anywhere. But the world is a weird place right now and we are just figuring it all out so it doesn't cost an arm and a leg. Shipping taxes and duties will be added at checkout. If you are unsure whether or not we will be able to find you, then please email us at ulgistudio@gmail.com and we can go from there. We are finding shipping overseas from SA quite pricey for the customer so when we have a solution or a teleportation device we will let you know. Overseas customers thank you for your patience we hope to get Ulgi Studio to you ‘ tout suite’.
Why are your candles Made to Order?
Our made to order promise means that each product is manufactured as and when it is ordered. Made to order is ultimately slower to produce as we cannot produce ‘en masse’ being a small team and so it is therefore more environmentally sustainable for us as a small business, causing less wastage and avoiding over-production. We are really proud of the fact that we don’t have products collecting dust in our studio space. As a movement, made to order generally promotes a culture of quality and conscious consuming where people come to appreciate and cherish their pieces as heirlooms rather than just disposable pieces that can be discarded and easily replaced. The flaw with candles is they can be burned and therefore their life span can be short, but we believe our candles to be sculptural and hopefully last a bit longer adding beauty to your space.