FAQs

I see your prices are in GBP, do you still sell in South Africa?

Yes we do! We still have a studio space in Cape Town and we can make up an order for you, pop us an email at ulgistudio@gmail.com and we'll get that sorted for you. Otherwise for our Cape Town friends, you can find all of our stock at The Strangers Club in Greenpoint.

I would love to send one of your products as a gift, is it possible to send it to someone else?

Yes of course, please just let us know who you are sending it to and we will leave them a note from you. We love gifting, so we promise to make it extra special!

When will I receive my order?

UK Delivery:

Delivery times vary depending where in the UK you are based but all orders are processed and shipped within 5-7 working days of ordering. We work on a made to order model and so all candles are made accordingly. Ultimately your package shouldn't take longer than 10 working days, but if it does and we haven't gotten hold of you to let you know about a delay, then please drop us an email at ulgistudio@gmail.com and we will get back to you tout suite. 

EU and US orders can take approximately 2 weeks.

SA Delivery:

Delivery times vary depending where in South Africa you live but all orders are processed and shipped within 5-7 working days of ordering. We work on a made to order model and so all candles are made accordingly. Ultimately your package shouldn't take longer than 10 working days, but if it does and we haven't gotten hold of you to let you know about a delay, then please drop us an email at ulgistudio@gmail.com and we will get back to you tout suite. 

Do you offer collection?

London:

Sure thing. We are based in North London, pop us an email or a DM on Instagram and let's see if we can sort something out.

Cape Town:

Unfortunately not at the moment, we ship domestically with the Courier Guy, whom we trust wholeheartedly with your parcel.

I've just received my parcel but one of the items is damaged.

Gosh, sorry about that, that is not ideal. Please send us an email with photos of the damaged item(s). We do everything we can to package your purchases securely, but sometimes accidents happen in transit so we'll sort it out asap.

 Your 'About' says based between London and Cape Town, what does this mean?

One of our makers is based in London and the other in Cape Town, meaning we have an online store in London and stockists in both cities as we have a studio in both. Ulgi friends, if you are unsure of anything or just want to double check where you can purchase a candle, pop us an email at ulgistudio@gmail.com

Do you ship Worldwide?

Yes we do! We are based between Cape Town and London and so we can ship anywhere. Shipping taxes and duties will be added at checkout. If you are unsure whether or not we will be able to find you, then please email us at ulgistudio@gmail.com and we can go from there.